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Use support when you need help with account access, billing, imports, calendar setup, recurring transactions, reports, or a bug that blocks your planning.
CalBudget Help Center with search and support navigation

Support page

Best when you cannot get into the app or need to send a clear support request from the website.

In-app tickets

Best when you are signed in and want support connected to the right CalBudget account.

Live chat

Best for quick questions from the Help area or documentation site.

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Public support page

The public support page is available at /support. Use it when you cannot get into the app, need billing help, or want to send a message without opening the calendar. The form asks for:
  • Name
  • Reply email
  • CalBudget account email, if different
  • Topic
  • Message
Support topics include Account help, Billing, Recurring import, Calendar setup, Bug report, and Feature request.
Include the email address on your CalBudget account, the screen you were using, what you expected to happen, and what happened instead.

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Email support

The support page also shows the direct support email address. Use email when you need to include screenshots, billing details, or a longer explanation. For billing questions, include whether you subscribed on the website through Stripe or through the App Store.
The direct support address is support@calbudget.com.

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In-app tickets

When you are signed in, CalBudget can create support tickets from inside the app. In-app tickets help support connect your message to the right CalBudget account. You can review your ticket history from the Help area when the ticket list is available. If support replies, CalBudget can show reply banners so you know there is something new to read.

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Help Center ratings and feedback

Help Center articles may ask whether an answer was helpful. Use ratings for quick documentation feedback. Use product feedback when nothing is broken but something could be clearer, faster, or easier. Use support when you need help with an account, billing, data, or a bug.

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Chat from Help

The Help area can launch the Woes chat widget for lightweight support. Use chat for quick questions and use a support ticket or email when the issue needs account-specific follow-up.
The documentation site also includes the Woes chat widget, so you can ask a support question without leaving the docs.

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Good support messages

Good support messages are specific:
  • The email address on your CalBudget account
  • The page or modal you were using
  • The plan or billing path involved, if relevant
  • The transaction, account, category, import file, or report involved
  • The steps you took before the issue happened
  • Any error message you saw
Do not send bank passwords, card numbers, or one-time codes. CalBudget support does not need those to help you.